Our payment policy

In case of an agreement about any service or a group of services (itinerary) the following payments are required:

  • In case of an agreement more than 91 days before departure: 25 % of the total agreed amount should be paid immediately after receiving invoice, a second payment of 50 % of the total amount should be made between 90 and 61 days before departure and the last payment of 25 % of the total amount should be made between 60 and 32 days before departure. Services with a value less than 300 $ always need to be paid in full at the moment of reservation.
  • In case of an agreement between 90 and 61 days before departure: 50 % of the total agreed amount should be paid immediately after receiving invoice , a second payment of 50% of the total amount should be made between 60 days and 32 days before departure.

Services with a value less than 300 $ always need to be paid in full at the moment of reservation.

  • In case of an agreement between 60 and 32 days before departure: 75% of the total agreed amount should be pain immediately after receiving invoice, with the remaining amount to be paid at least 10 days in advance.

Services with a value less than 300 $ always need to be paid in full at the moment of reservation.

  • In case of an agreement within 31 days before departure and a NO-SHOW (not present on the day of departure): 100% of the agreed amount should be paid. We will send you the details of our bank accounts in GUATEMALA (BANCO INDUSTRIAL and BANCO AMERICA CENTRAL) as well as our bank account in BELGIUM, any additional transfer costs are on your account. You can also pay through credit card with a charge of 7 % or with PAYPAL (you will get a reply e-mail with a secure online payment link).

After we have received the first payment based on the invoice or voucher, we will send you a confirmation. Services will not be performed unless ALL is paid in advance.  WE DO NOT ACCEPT PAYMENTS ON ARRIVAL

Our cancellation policy

If you want to cancel your service or entire trip, we request that you contact ADRENALINA TOURS using one of the following means:

  • WhatsApp: 00 502 53085106
  • Email: info@adrenalinatours.com
  • Skype: patrick.eric.vercoutere. You can use Skype to call us or to leave a written message.

In case of a cancellation made by the costumer, the following costs have to be paid, even if the cancellation is caused by illness, coincidence or any other superior force (climate, natural disasters, political unrest etc.). The cancellation costs vary, based on the time of cancellation. The right date of cancellation is estimated only by the date on which the company receives the cancellation by written notice.  All amounts are indicated per person.

In case of cancellation the following costs will be calculated:

  • In case of a cancellation more than 91 days before departure: related to itineraries reimbursement of 100 % of the amount already paid, except for a 50 US$ p.p. handling fee and the transfer costs of banks or credit cards / related to other services we will pay a reimbursement of 50 % of the paid amount.
  • In case of cancellation between 90 and 61 days before departure: related to itineraries reimbursement of 50 % of the amount already paid, transfer costs of banks or credit cards will not be reimbursed / related to other services we will pay a reimbursement of 50 % of the amount paid.
  • In case of cancellation between 60 and 32 days before departure: related to itineraries reimbursement of 25 % of the amount already paid, transfer costs of banks or credit cards will not be reimbursed / related to other services reimbursement of 25 % of the amount paid.
  • In case of cancellation within 31 days before departure and a NO-SHOW (not present on the day of departure): 100% of the travel amount will have to be paid by the costumer.
  • Services without any reimbursement independently of the time of reservation are : domestic flights within any Central American country  and bus tickets of Fuentes del Norte, Linea Dorada, ADN , Marlin Espada , Hedman Alas  and shuttle services between Guatemala and Mexico (or vice verse )

All costs caused by changes in the service or itinerary after agreement are on the account of the traveler. Services will not be performed unless they are fully paid in advanced.

We will never be able to reimburse you the value of the service if the reason is superior force (climate, natural disasters, political unrest, road blocks, accidents, technical defects of the vehicle or aircraft, road works …)